Terms and Conditions

Brand: liminalion™ | Legal Company: Yongchun Zhongyi Trading Co., Ltd. | Legal Representative: Li Xinxin
Customer Support Email: service@pureradie.com | Registered Business Address: Unit 077, 2nd Floor, No. 87 Hubin Road, Taocheng Town, Yongchun County, Fujian Province (Cluster Registration)

The Conditions Attached to a Store Order

These Terms and Conditions explain the general arrangements applying when a customer selects merchandise, submits an order through liminalion™, communicates with the store about fulfillment, or requests a remedy. The website is operated by Yongchun Zhongyi Trading Co., Ltd., whose legal identity and service details appear at the beginning of this page. These conditions work with the relevant product description, Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Use. They do not remove mandatory legal protections.

Products and Descriptions

The store focuses on compact cycling accessories, such as gloves, socks, eyewear, and leg straps. The assortment, color availability, offered variations, and accompanying details may change. Customers should rely on the current product page for the actual selection, not on assumptions created by another item, a generic promotional image, or a statement made for a different variation. We aim to describe the shape, function, principal features, and known limitations of products clearly enough to support a considered decision.

Photographs are intended to illustrate the merchandise but can be affected by lighting, angles, and device screens. Dimensions may be subject to reasonable production tolerance, and fabric or accessory fit can vary by wearer. Product claims, including any claims of certified protection or technical performance, must be supported by the listing and relevant evidence. Everyday accessories should not be understood as medical treatments or assurances against cycling accidents.

Order Review and Acceptance

Submitting an order creates a request for the specified merchandise. The store may need to review product availability, completeness of delivery information, suspected duplicate submissions, or a material listing error before fulfillment. An automated acknowledgment confirms that an order record was received but does not override a genuine inability to supply an item. If the order cannot be fulfilled as described, we contact the customer with a clear explanation and appropriate options rather than substitute an unrelated product without permission.

The customer is responsible for selecting the intended variant, providing an accessible delivery address, and reviewing details shown before confirmation. The store is responsible for acting reasonably in preparing the order and communicating material issues. If a mistake is detected, prompt contact improves the chance that it can be corrected before dispatch. An amendment or cancellation is effective only when the store confirms it can be implemented.

Dispatch and Delivery

We arrange dispatch promptly once an order is ready. Order processing before dispatch and transportation after dispatch are separate stages, described in the Shipping Policy. For destinations covered by its standard route, the estimated transit period is 3–7 days after dispatch. Carrier movement can be affected by destination access, weather, customs where relevant, and unforeseen interruptions. This estimate does not represent a fixed dispatch deadline or an arrival guarantee. Shipping costs, if any, are displayed during checkout according to the delivery options offered to the customer.

The company's registered business address is not automatically the shipment's origin or the place where returns are handled. Orders may use an authorized fulfillment arrangement appropriate to the selected item and destination. After dispatch, available tracking details are supplied through the ordinary order update channel. If a parcel is delayed, missing, damaged, or recorded as delivered but not received, the customer should report the concern rather than assume no remedy is possible.

Cancellation and Order Changes

A customer may request an order correction or cancellation before dispatch by contacting service@pureradie.com. We will examine whether the order is still at a stage where the change can be made. If fulfillment or transport has already progressed, the request may no longer be feasible. In such a situation, eligible returned merchandise is handled using the Return & Refund Policy. We do not impose an automatic, undisclosed cancellation penalty, and we will not represent a requested cancellation as completed without confirmation.

Returns and Refunds

Eligible returns can be initiated within 30 calendar days after delivery. For preference-based returns, items should normally be unused, unworn, and in their original condition, accompanied by relevant packaging or accessories. The customer generally bears return shipping for a change of preference. For incorrect, damaged, defective, or materially misdescribed goods, we will assess a suitable remedy without placing additional return shipping costs on the customer.

Return parcels must be directed to the receiving location authorized by customer service, not simply to the registered business address. After inspection where necessary and approval of a refund, funds are expected to appear through the original transaction channel within 7–10 business days. The stated period follows approval; the time required for a return shipment or factual investigation may be separate. Mandatory consumer rights continue to apply.

Customer Service and Communications

The documented support contact is service@pureradie.com. The team reviews and initially responds to after-sales requests within 3 business days. A request should include the relevant order number and an explanation of the issue; photographs may be useful for a visible defect or incorrect product. We may ask for proportionate verification before sharing information about an order. Customers should not be asked to make private order information public as a prerequisite for assistance.

Appropriate Use of the Merchandise

Riders are responsible for using accessories in accordance with their intended purpose, item instructions, road rules, and conditions. A glove or sock does not eliminate fatigue or risk, and eyewear does not automatically qualify for every protective application. If the product page does not establish a particular safety certification, no such certification should be inferred. Customers should discontinue use when an item is visibly damaged or unsuitable and contact support if the concern relates to a possible product defect.

Errors, Availability, and Updates

Occasional technical errors may affect a product description, a displayed variation, or the availability of a particular item. We may correct an identifiable error and explain any material effect on an unresolved order. A correction should not be used to retroactively deprive consumers of rights required by law. Updated conditions should be posted in a way that makes the operative version understandable; material changes should not be secretly applied to an order already accepted on different terms.

Lawful Rights and Fair Interpretation

Nothing here excludes responsibilities or remedies that cannot legally be excluded. If a provision is unenforceable under applicable law, the remaining provisions should continue only to the extent legally appropriate. Disputes should first be reported to the service team so relevant records and a proposed resolution can be reviewed. Legal venue and consumer jurisdiction rights depend on applicable law and are not displaced by an unsupported blanket statement.

These Terms and Conditions are intended to make the order relationship clear. For website conduct and intellectual-property questions, consult the separate Terms of Use; for parcel handling and product remedies, consult the more detailed policies linked on the store.